How payment works and what happens if you cancel an order.

Payment methods

Payment is accepted in one way — by bank payment card over the internet. The service accepts no other methods: cash, e-wallets and payment through ERIP are not used.

• Visa and Mastercard cards issued by any bank.
• BELKART payment system cards.
• Payment is made on the secure page of the payment service WebPay LLC (WebPay). The acquiring bank is MTBank CJSC.

Payment through the WebPay system

Payment for goods (services) is made by bank payment card through the WebPay system — www.webpay.by.

Card payment rules

1. The amount is fixed before payment The total price is made up of the selected services and the service fee and is shown in the app before the order is confirmed. Payment is in Belarusian roubles.
2. The money is reserved, not charged When you place the order, the issuing bank blocks the amount on the card. Until the report is accepted, the funds stay on the customer’s account and do not reach the service.
3. The charge is made when the report is accepted The reserved amount is charged when the customer has accepted the report. If the report is not accepted and the order is canceled, the reservation is released without a charge.
4. The obligation is considered fulfilled From the moment the funds are charged in favor of the service.

Payment security

• The card details are entered on the payment service page and are not passed to the service and are not stored by it. The service sees only the result of the operation, the last four digits of the card and its expiry date.
• The connection to the payment page is protected by the TLS protocol.
• The payment is confirmed using 3-D Secure technology: Visa Secure, Mastercard Identity Check, BELKART-InternetPassword. The issuing bank asks you to confirm the operation.
• The payment service is included in the register of payment service providers of the National Bank of the Republic of Belarus.

Refunds

The customer may refuse the service at any time before it is provided, paying the expenses actually incurred by the service (clause 1 of Article 38¹ of the Law “On Consumer Rights Protection”, clause 1 of Article 736 of the Civil Code). What exactly is withheld depends on what has already happened by the time of refusal.

• The specialist’s arrival and the start of the inspection are recorded in the app and visible to the customer. Funds are withheld only if such a record exists.
• If the service is not provided, or is provided in breach of the terms through the fault of the service, nothing is withheld at all (clause 5 of Article 30 of the Law “On Consumer Rights Protection”).
• If the service cancels the order itself — for example, the specialist cannot do the work and a replacement is not possible — the whole amount paid is refunded with no deductions.
• The refund is made in the same form as the payment — to the same payment card, within 14 days of the date the claim is submitted (clause 4 of Article 30, clause 3 of Article 31 of the Law “On Consumer Rights Protection”).
• The refund claim is submitted in the app or by e-mail to support. The time it takes for the funds to reach the card after the refund is sent depends on the issuing bank.

Receiving the result of the service

• Method. The inspection report is placed in the mobile app, in the order card. Courier delivery and paper copies are not provided: the result of the service is electronic.
• Time. The report is published after the inspection is completed, usually within an hour of the specialist’s departure. The exact time depends on the scope of the selected services.
• Cost. There is no separate fee for receiving the report — it is included in the price of the service.
• Storage. The report stays available in the app regardless of acceptance, cancellation of the order and the outcome of the review of objections.

Monitoring the service

• The order status is visible in the app at every step: order published, accepted by the specialist, specialist on the way, inspection started, report posted.
• You can contact the specialist in the app chat — that is also where they send photos and clarifications during the inspection.
• After the report is posted, the customer has 24 hours to accept it or object. If nothing is done within that time, the report is considered accepted and the amount is charged.
• Automatic acceptance is a technical condition of settlement. It does not deprive the customer of the right to make claims for defects in the service.
• Objections to the report are filed in the app and reviewed by the service. Depending on the outcome, a full or partial refund or a repeat visit is possible.

Document confirming payment

Right after a successful payment the customer receives a card receipt. It can be saved or printed on the payment screen, and a copy is sent to the e-mail given when the order was placed. A separate cash receipt is not issued: it is not required for card payments over the internet.

A sample is below. The values in it are for demonstration. A duplicate of the document for a specific order can be requested from support.

Still have questions

Write to [email protected] or call +375 33 605-12-83. Working hours — around the clock, seven days a week.

The full terms are in the public offer. The service provider’s details are on the “About the company” page.