Account deletion

1 Deletion in the app

The main way. No separate application is needed: clause 5.4 of the Policy expressly allows deleting the account from the settings, without the formalities of clause 5.2.

1. Sign in to the Inspecto app with the phone number the account is linked to.
2. Open “Settings”.
3. Choose “Account”.
4. Tap “Delete account” and confirm the deletion.

Deleting the account is at the same time a withdrawal of consent to the processing of personal data (Article 10 of the Law of the Republic of Belarus of 07.05.2021 No. 99-Z “On Personal Data Protection”) and a demand to stop processing and delete the data (Article 13 of the same Law).

The action is irreversible. The order history and reports cannot be restored; registering again with the same number creates a new account without the previous data.

2 Deletion without the app

If the app has been removed, you cannot sign in or you do not want to install it — write to [email protected]. That is enough: you do not need to install the app to delete the account.

1. Subject of the e-mail: “Account deletion”.
2. State the mobile phone number the account is registered to — the account is found by it.
3. Write from the e-mail address given in the account. If there is no such address or the e-mail was sent from a different one, say so — your identity will be confirmed separately.

The deadline is 15 days from receipt of the request, free of charge. This is the period of Articles 10 and 13 of Law No. 99-Z, and it is also given in clause 5.5 of the Policy. The reply is sent in the form matching the form of the request (clause 5.3) — that is, to the same e-mail address.

The Operator must make sure that the deletion is requested by the account owner. If identity cannot be confirmed from the e-mail, we will ask you to send an application with the details required by clause 2 of Article 14 of Law No. 99-Z (clause 5.2 of the Policy), and we will carry it out within the same 15-day period.

If the account cannot be deleted right now (section 5), we will tell you so, giving the reasons, within the same period — Article 13 of Law No. 99-Z requires this.

3 What data is deleted

The list is taken from section 2 of the Policy — this is data whose retention period is tied to the period the account is active.

Sign-in data

The mobile phone number and verification codes.

Profile

Name and city.

Inspection address and your notes

The address where the inspection took place, the point on the map and the notes you left on the order. The address most often belongs to the seller of the car, and once the order is settled there is no ground to keep it.

Notifications

The device identifier, the device type and the app version.

Usage statistics

App events linked to the account are deleted at PostHog together with the account.

Location data

Used only while a specialist is being matched and not stored: the movement track is not kept (clause 2.2 of the Policy). By the time of a deletion request this data no longer exists.

For specialists — the provider profile

The specialist profile details and the card linked for payouts in the app. Details of payouts already made form part of the accounting documents and are kept — see section 4.

Specialist profile

Name, city, “About me”, logo, prices and portfolio.

The cars of your profile

The cars are removed from the profile together with their photos and VIN.

Requests and responses

The texts of your requests and the comments on your responses.

Your orders

The description, wishes, city and deadline of the order and, in the team’s internal orders, the car that you entered yourself.

Order documents

Contracts, invoices and other documents the specialist attached to your orders. If you are the profile owner — also all documents of the team’s internal orders.

Blocks

All blocks: both those you placed and those placed against you.

Notes in your complaints

The notes you left in complaints; the complaints themselves are no longer linked to you.

4 What data is kept and why

A complete erasure of all data cannot be promised, and the Policy does not promise it. Some data the Operator is required by law to keep: under clauses 2.4 and 5.5 of the Policy, data that forms part of the accounting documents is kept for the periods set by the legislation on accounting and taxation, and the legal ground for processing it in that period is paragraph 20 of Article 6 of Law No. 99-Z — fulfillment of the duties provided for by legislative acts.

Orders, payments and payouts

The number and date of the order, the content of the service, the amount, payment and refund details, and, for specialists, payout details: surname, first name, taxpayer ID (UNP), the last 4 digits of the card and its expiry date. Kept for the retention periods of accounting documents (clauses 2.2 and 2.4 of the Policy). The Operator has no right to delete them on request: this is its duty under the law, not a choice.

Inspection reports

Reports and the materials taken are kept — regardless of whose account is being deleted. The photos show the seller’s car, not the customer: this is the result of the specialist’s work on someone else’s property, and their portfolio is built from it. The report’s link to the customer ends when the account is anonymised (clause 2.2 of the Policy).

The result of a specialist’s identity check

Kept for the period the account is active and for 3 years after it ends (clause 2.2 of the Policy). The face image and the identity document are collected and compared by an authorized party and are not passed to the Operator at all (clause 2.3 of the Policy), so the Operator does not keep them and has nothing to delete.

Materials of resolved objections to a report

The text of the objections, the attached materials and the correspondence are kept for 3 years from the date of the decision (clause 2.2 of the Policy).

Reviews — anonymised, not deleted

The customer’s name is removed from a review; the rating and the text remain. The Policy allows anonymisation on a par with deletion (clauses 2.4 and 5.5), and an anonymised review stops being personal data. This way a specialist’s rating does not change because one of the customers closed their account.

Correspondence in the order chat

The messages stay in the order history as part of its course but stop being linked to you: the account is anonymised and the author’s name is no longer shown.

Correspondence and orders on the other side

Chats and orders stay with the other party: it is both their correspondence and their order. Instead of your name they see “Account deleted”. If you are a client, your request stays without texts with every specialist who responded to it, not only the chosen one: it is closed, and the responses you did not choose get the status “not chosen”. If you are a specialist, the client keeps only the chosen response — without your comment. Documents you attached to a client’s order as a specialist stay with the client.

Stage records

The photos and notes on the car at the order stages stay in the order: this is the specialist’s work on someone else’s car, like an inspection report.

Your reviews — without the author

The rating and the text of the reviews you left for specialists stay; the author’s name is removed.

Reviews about you and your replies to them

Clients’ reviews about you and your replies to them stay on the hidden profile.

5 What can prevent deletion

In these cases the account is not deleted at once — the obligations must be closed first. The Operator states the reason for the delay within the same 15-day period (Article 13 of Law No. 99-Z).

An unfinished order

Wait for the inspection to finish and the report to be received, or cancel the order under the Terms of use. A request to delete the account does not cancel a paid order and does not replace refusing the service.

An open objection to a report

Wait for the decision. After the account is deleted it will be impossible to review the objection and return the money: the materials and the way to contact you go with the account.

A specialist’s unpaid earnings

Receive the payout first — request it in the app or write to [email protected]. After the account is deleted the details for the transfer will be unavailable and there will be nowhere to send the money.