Terms of use — Inspecto

1 General provisions

1.1

This Agreement is a public offer made by the individual entrepreneur Igor Dombrovschi (the "Service") within the meaning of Art. 407(2) of the Civil Code of the Republic of Belarus, and sets out the terms on which pre-purchase vehicle inspection services are provided through the Inspecto mobile app.

1.2

The Agreement is accepted when the Customer takes the steps to place and pay for an order in the app. Such acceptance is made by conduct under Art. 408(3) of the Civil Code: performing the actions that fulfill the terms of the contract set out in the offer, including paying the relevant amount, is deemed acceptance. Ticking the box confirming agreement with the Agreement at registration is recorded by the Service and serves as additional confirmation of acceptance.

1.3

In accordance with Art. 404(3) of the Civil Code, the written form of the contract is deemed observed. The Service keeps a record of the date, time and version of the Agreement that the Customer agreed to.

1.4

The Agreement is a contract of adhesion (Art. 398 of the Civil Code) and a public contract (Art. 396 of the Civil Code). The terms are the same for all Customers.

1.5

Information about the Service provided under Art. 8 of the Law of the Republic of Belarus of 09.01.2002 No. 90-Z "On Consumer Rights Protection": Индивидуальный предприниматель Домбровский Игорь, UNP 491559592, registered by Мозырский районный исполнительный комитет on 5 July 2021. Place of residence: Республика Беларусь, Гомельская область, г. Мозырь, бульвар Юности, д. 1, корп. 2, кв. 54. Contact e-mail: [email protected]. Phone: +375 33 605-12-83. Working hours: around the clock, seven days a week.

2 Subject matter

2.1

The Service provides the Customer with a service of arranging and carrying out a pre-purchase check of the technical condition of a vehicle and preparing a report. The relations of the parties are governed by Chapter 39 of the Civil Code (services for consideration) and the Law "On Consumer Rights Protection".

2.2

The Service is the provider of the service to the Customer. To carry out the inspection, the Service engages a Specialist, an independent person registered as an individual entrepreneur. Engaging a Specialist does not create a contractual relationship between the Specialist and the Customer.

2.3

In performance of subpara. 2.11 of Art. 7(2) of the Law "On Consumer Rights Protection", the Service shows in the app the particular Specialist who will carry out the inspection, together with information about the Specialist, before the order is confirmed.

2.4

The subject of the service is the inspection and the report, not the condition of the vehicle. The Service is not the seller of the vehicle, is not a party to the sale and purchase transaction, and does not guarantee that the vehicle has no defects that cannot be detected by the methods used in the inspection.

2.5

The inspection is carried out by the following methods:

visual inspection of the body, interior, engine compartment and underbody
computer diagnostics through the standard diagnostic connector
measurement of paint coating thickness
a test drive, if agreed with the owner of the vehicle
photo and video recording of the findings

2.6

The inspection does not include disassembly of components and assemblies, lifting the vehicle unless that service is ordered separately, or any action that requires the vehicle owner's consent where such consent has not been obtained.

3 Price and payment

3.1

The price of the service consists of the cost of the selected work and the Service's fee. The total amount is displayed in the app before the order is confirmed. Payment is made in Belarusian rubles.

3.2

The amount of the Service's fee is determined by the Rates published in the app and is included in the total price that the Customer sees before payment.

3.3

Funds are reserved, not charged. When the order is placed, the issuing bank blocks the order amount on the Customer's card. Until the moment specified in clause 3.4, the funds remain in the Customer's account and are not transferred to the Service.

3.4

The reserved amount is charged at the moment the report is accepted, in the manner provided in section 5. If the report is not accepted and the order is canceled, the reservation is released without a charge.

3.5

Payment is made through a payment service provider included in the register of the National Bank of the Republic of Belarus. The Service does not receive or store the Customer's payment card details.

3.6

The Customer's payment obligation is deemed fulfilled from the moment the funds are charged in favor of the Service.

4 Carrying out the inspection

4.1

When placing the order, the Customer specifies the inspection address, date and time, and information about the vehicle. The Customer ensures that the Specialist can access the vehicle at the agreed time.

4.2

If the Specialist arrived at the agreed place and time and access to the vehicle was not provided, the inspection is deemed not to have taken place due to circumstances for which the Customer is responsible. The consequences are set out in clause 6.4.

4.3

The report is prepared on the basis of the inspection results and posted in the app. The report contains a description of the findings, photo and video materials, diagnostic results and the Specialist's conclusion.

4.4

The Specialist's conclusion is advisory. The decision to buy the vehicle is made by the Customer independently.

5 Acceptance of the report

5.1

The Customer accepts the report in the app. From the moment of acceptance, the service is deemed rendered and the reserved amount is deemed charged.

5.2

If within 24 hours of the report being posted the Customer has neither accepted the report nor filed an objection under section 7, the report is deemed accepted and the amount is charged.

5.3

Automatic acceptance under clause 5.2 is a technical condition of settlement and does not deprive the Customer of the rights provided by the Law "On Consumer Rights Protection", including the right to make claims in respect of defects in the service within the periods set by Art. 31(6) of that Law.

5.4

The report remains available to the Customer in the app regardless of acceptance, cancellation of the order or the outcome of the review of objections.

6 Withdrawal from the service and refunds

6.1

The Customer may withdraw from the service at any time before it is rendered, provided that the Customer pays the expenses actually incurred by the Service (Art. 38¹(1) of the Law "On Consumer Rights Protection", Art. 736(1) of the Civil Code).

6.2

Expenses actually incurred are determined as follows:

Moment of withdrawal	Withheld	Refunded
The Specialist has not set off for the inspection site	Nothing	The reservation is released in full, no charge is made
The Specialist has arrived at the inspection site, the inspection has not started	The travel fee stated in the order	The remaining amount
The inspection has started	The cost of the work actually performed	The remaining amount

6.3

The fact of the Specialist's arrival at the inspection site and the fact that the inspection has started are recorded in the app and are available to the Customer. An amount is withheld only if such a record exists.

6.4

If the inspection did not take place due to circumstances for which the Customer is responsible (clause 4.2), the travel fee is withheld.

6.5

If the service was not rendered, or was rendered improperly through the fault of the Service, nothing is withheld: by virtue of Art. 30(5) of the Law "On Consumer Rights Protection", the provider in that case may not claim reimbursement of its costs or payment for the work performed. The entire amount paid is refunded.

6.6

The refund is made in the same form in which payment was made (Art. 30(4) and Art. 31(3) of the Law "On Consumer Rights Protection"), that is, to the same payment card, within 14 days of the claim being made (Art. 38¹(2) of the same Law). The crediting period is determined by the issuing bank.

6.7

The Service may cancel the order if the Specialist cannot perform it and a replacement is not possible. In that case the entire amount paid is refunded without deductions.

7 Quality of the service and claims

7.1

If defects in the rendered service are found, the Customer may, at the Customer's choice, demand that the defects be remedied free of charge, a proportionate reduction of the price, the service to be performed again free of charge, or reimbursement of the cost of remedying the defects by the Customer (Art. 31(1) of the Law "On Consumer Rights Protection").

7.2

If the defects are not remedied within the established period, or if material defects are found, the Customer may terminate the contract and demand a refund of the amount paid (Art. 31(3) of the same Law).

7.3

Periods for satisfying the Customer's claims:

Claim	Period
Price reduction, reimbursement of expenses, refund of the amount paid	7 days; 14 days if an expert examination is required (Art. 33(1))
Remedying of defects free of charge	14 days (Art. 32(1))
Compensation for losses	7 days from confirmation of the amount (Art. 33(3))
Refund on withdrawal from the service	14 days from the claim being made (Art. 38¹(2))

7.4

For breach of these periods, the Service pays the Customer a penalty of 1% of the price of the service for each day of delay.

7.5

Claims in respect of defects in the service may be made within two years of the acceptance of the report (Art. 31(6) of the Law "On Consumer Rights Protection"). In a dispute about the causes of the defects, the Service arranges an expert examination at its own expense.

7.6

Contacting the Service is not a mandatory pre-trial procedure. The Customer may at any time go to court, or to the local executive authority or a public consumer association.

8 Objections to the report

8.1

The Customer may file an objection to the report through the app within 14 calendar days of the report being posted.

8.2

The Service reviews objections by examining the report, photo and video materials, and the correspondence of the parties. The Customer may attach their own materials to the objection.

8.3

Following the review, the Service makes one of the following decisions:

objection upheld: the amount paid is refunded in full, the report is voided
objection upheld in part: part of the amount is refunded, the report is voided
objection rejected: the report remains valid

8.4

A voided report remains available to the Customer in the app and is marked as voided. The Customer is notified of the decision.

8.5

The procedure set out in this section is an additional means of settlement and does not replace or limit the Customer's rights provided by section 7 and the Law "On Consumer Rights Protection".

9 Customer's obligations

9.1

The Customer undertakes to:

provide accurate information about the vehicle and the inspection site
ensure that the Specialist can access the vehicle at the agreed time
not require the Specialist to take actions that need the vehicle owner's consent where such consent has not been obtained
not use the app for purposes unrelated to obtaining the service

9.2

The report is provided to the Customer for personal use. The report or parts of it may be published as an advertisement for the vehicle provided that the Service is named as the source.

10 Personal data

10.1

The Customer's personal data is processed in accordance with the Personal Data Processing Policy published on the "Personal data" tab of this page.

10.2

Consent to the processing of personal data is given separately from acceptance of this Agreement, as required by the second part of Art. 5(5) of the Law of the Republic of Belarus of 07.05.2021 No. 99-Z "On Personal Data Protection".

11 Liability

11.1

The Service is liable for the quality, timing and completeness of the rendered service in accordance with the legislation of the Republic of Belarus.

11.2

The Service is not liable for the Customer's decision to purchase the vehicle, for the actions of the vehicle's seller, or for defects that cannot be detected by the methods specified in clause 2.5.

11.3

Terms of this Agreement that limit the Customer's rights compared with the rights established by the Law "On Consumer Rights Protection" are void (Art. 19(1) of that Law). This section may not be construed as limiting such rights.

12 Final provisions

12.1

The Service may amend the Agreement. The new version is published on this page and takes effect 10 calendar days after publication. Orders placed before the amendments take effect are governed by the version in force at the time of acceptance.

12.2

The relations of the parties are governed by the legislation of the Republic of Belarus. Disputes that the parties do not settle are heard by a court under the rules of jurisdiction established by law, including at the Customer's place of residence.

12.3

Details of the Service: Индивидуальный предприниматель Домбровский Игорь, UNP 491559592, registered by Мозырский районный исполнительный комитет on 5 July 2021. Place of residence: Республика Беларусь, Гомельская область, г. Мозырь, бульвар Юности, д. 1, корп. 2, кв. 54. Contact e-mail: [email protected]. Phone: +375 33 605-12-83. Working hours: around the clock, seven days a week.

1 General provisions

1.1

These Rules are a public offer made by the individual entrepreneur Igor Dombrovschi (the "Service") and set out the terms on which a Specialist is engaged to carry out vehicle inspections.

1.2

The Rules are accepted when the Specialist takes the first order. Ticking the box confirming agreement with the Rules at registration is recorded by the Service.

1.3

These Rules are not an employment contract. The Specialist determines their own working schedule, may accept or decline orders, and is not subject to internal labor regulations.

1.4

2 Subject matter

2.1

The Service commissions, and the Specialist undertakes, to carry out vehicle inspections and prepare reports for orders received through the app. The relations are governed by Chapter 39 of the Civil Code (services for consideration).

2.2

As regards the Specialist, the customer of the service is the Service. No contractual relationship arises between the Specialist and the person who ordered the inspection. The Specialist may not accept payment directly from that person.

2.3

The Service is answerable to the Customer for the quality, timing and completeness of the service. The procedure for the Specialist to reimburse the expenses incurred by the Service is set out in section 8.

3 Requirements for the Specialist

3.1

A Specialist may only be an individual registered as an individual entrepreneur and entitled to carry on the relevant type of activity in accordance with the list approved by Resolution of the Council of Ministers of the Republic of Belarus of 28.06.2024 No. 457.

3.2

The Specialist provides the Service with their taxpayer identification number (UNP). The Service checks the Specialist's status in the Unified State Register of Legal Entities and Individual Entrepreneurs and may suspend access to orders if that status is absent or has ended.

3.3

The Specialist undertakes to notify the Service without delay if their status as an individual entrepreneur ends.

3.4

The Specialist independently discharges the obligations to pay taxes and other mandatory payments on the remuneration received. The Service is not a tax agent in respect of the income of individual entrepreneurs from their business activity (Art. 216(2) of the Tax Code of the Republic of Belarus).

3.5

The Specialist undergoes identity verification through a service engaged by the Service. Refusing to undergo verification means that the Specialist cannot receive orders.

4 Working with orders

4.1

The Specialist sets the price of their services in the app independently. The Service does not set or approve that price.

4.2

Having taken an order, the Specialist undertakes to arrive at the inspection site at the agreed time, mark the arrival in the app, carry out the inspection and post the report.

4.3

The arrival mark and the inspection start mark are recorded in the app and form the basis for settlement if the Customer withdraws from the service.

4.4

The report must contain the inspection results for each of the ordered items, photo and video materials, and a conclusion. A report that does not contain the required materials is not deemed posted.

5 Remuneration and withholding

5.1

For the inspection carried out and the report prepared, the Specialist is paid remuneration in the amount of the price of the services set by the Specialist, less the Service's fee.

5.2

The amount of the Service's fee is determined by the Rates published in the app. A change in the Rates does not apply to orders placed before the change takes effect.

5.3

The Service withholds its fee from the amount payable to the Specialist. The withholding is made at the moment the funds are transferred.

6 Transfer of funds and reporting

6.1

Funds are transferred to the bank payment card whose details the Specialist has provided to the Service, after the Customer accepts the report.

6.2

The Service prepares a statement showing the amounts for each order, the amounts of the fee withheld and the amounts transferred to the Specialist. The statement is prepared monthly and is available in the app.

6.3

The Specialist provides the Service with the primary accounting documents needed to support expenses, in the manner established by law.

6.4

The time for funds to reach the card is determined by the issuing bank and does not depend on the Service.

6.5

The Service may suspend payment where the Customer's objections to the relevant order are unresolved, until a decision on them is made.

7 Specialist's obligations

7.1

The Specialist undertakes to:

carry out the inspection personally, without delegating performance to third parties
prepare the report accurately and completely, without distorting the inspection results
not settle payments with the Customer other than through the Service
not offer the Customer services outside the app
keep confidential any information that becomes known in the course of performing the order
not use the Customer's personal data received for any other purposes

7.2

The Specialist is responsible for complying with the legal requirements applicable to their activity, including the requirements for registration as an individual entrepreneur and tax obligations.

8 Specialist's liability

8.1

If, as a result of the Specialist's improper performance of an order, the Service has refunded the amount paid to the Customer, compensated losses or paid a penalty, the Service may demand reimbursement of the expenses incurred from the Specialist.

8.2

The reimbursement demand is made with supporting documents showing the grounds for and amount of the payment to the Customer. The Specialist may submit objections within 10 calendar days.

8.3

The Service may deduct the reimbursement amount from the Specialist's remuneration for subsequent orders, notifying the Specialist.

9 Cancellation of an order by the Specialist

9.1

The Specialist may decline an accepted order by notifying the Service through the app. No remuneration is paid for a canceled order.

9.2

Systematic refusal of accepted orders is grounds for restricting access under section 10.

10 Restricting access to the app

10.1

The Service may restrict or terminate the Specialist's access to the app in case of a breach of these Rules, if the status of individual entrepreneur ends, or in the event of systematic well-founded objections from Customers.

10.2

Restricting access is not a disciplinary measure and is not connected with an employment relationship. The Specialist is notified of the restriction, with the reason stated.

10.3

Restricting access does not affect payment of remuneration for orders performed before it was imposed.

11 Final provisions

11.1

The Service may amend the Rules. The new version is published on this page and takes effect 10 calendar days after publication. Continuing to accept orders means agreement with the new version.

11.2

The relations of the parties are governed by the legislation of the Republic of Belarus. Disputes are heard by the economic court at the defendant's location.

11.3

1 General provisions

1.1

This Policy sets out how the individual entrepreneur Igor Dombrovschi (the "Operator") processes personal data when the Inspecto mobile app and the inspecto.by website are used.

1.2

The Policy is issued in performance of the third paragraph of Art. 17(3) of the Law of the Republic of Belarus of 07.05.2021 No. 99-Z "On Personal Data Protection", which obliges individual entrepreneurs to issue documents defining their policy on the processing of personal data. By virtue of Art. 17(4) of the same Law, the Policy is published openly before processing begins.

1.3

Operator details: Индивидуальный предприниматель Домбровский Игорь, UNP 491559592, registered by Мозырский районный исполнительный комитет on 5 July 2021. Place of residence: Республика Беларусь, Гомельская область, г. Мозырь, бульвар Юности, д. 1, корп. 2, кв. 54. Contact e-mail: [email protected]. Phone: +375 33 605-12-83. Working hours: around the clock, seven days a week.

1.4

Terms are used in the meanings established by Law No. 99-Z. The Policy applies to the processing of data of Customers, Specialists and car selection specialists, as well as marketplace Clients and Specialists, and does not apply to employment relations and video surveillance, which the Operator does not carry out.

2 Purposes of processing, categories of data and retention periods

2.1

The Operator performs the following actions with personal data: collection, systematization, storage, modification, use, anonymization, blocking, provision and deletion. Data is obtained directly from the data subject at registration and when placing an order, from the authorized persons named in section 3, and automatically when the app is used (section 2.2, "Analysis of app usage" and "Diagnostics of app and server crashes and errors"). Processing is carried out using automated means.

2.2

Purposes of processing, list of data and legal grounds:

Purpose	Categories of data subjects	List of data	Legal ground	Retention period
Registration and sign-in to the app	Customers, Specialists	Mobile phone number, confirmation code	Paragraph 15 of Art. 6 of Law No. 99-Z: obtaining data on the basis of a contract with the data subject	The lifetime of the account; confirmation codes: 24 hours
Placing and performing an order	Customers	Name, city, inspection address, vehicle information (make, model, year, mileage, VIN), date and time of the inspection, correspondence with the Specialist	Paragraph 15 of Art. 6 of Law No. 99-Z	The inspection address and the Customer's notes are deleted together with the account. The number, date and composition of the order, the amount and the vehicle information are kept as part of the accounting documents: the vehicle belongs to the seller and is the subject of the service
E-mail address and profile photo	Customers, Specialists	E-mail address (optional, for sign-in and notifications), profile photo	Paragraph 15 of Art. 6 of Law No. 99-Z	The lifetime of the account
Finding a nearby Specialist	Customers	Device location data	Consent of the data subject (Art. 5 of Law No. 99-Z)	Until the search is completed; the movement track is not saved
Accepting payments and refunds	Customers	Name, phone number, e-mail address: transferred to the acquirer at the time of payment. Only the amount, number and date of the order remain in the Operator's accounting documents	Paragraph 15 of Art. 6 of Law No. 99-Z	Contact details: the lifetime of the account; amount and order number: the retention periods of accounting documents established by law
Identity verification of the Specialist	Specialists	First name, last name, date of birth; verification result, country of issue of the document	Paragraph 15 of Art. 6 of Law No. 99-Z; paragraph 20 of Art. 6: performance of duties provided by legislative acts	The lifetime of the account and 3 years after it ends
Payouts to Specialists	Specialists	First name, last name, UNP, last 4 digits of the card and its expiry date	Paragraph 15 of Art. 6; paragraph 20 of Art. 6 of Law No. 99-Z (tax legislation)	Retention periods of accounting documents
Preparing and storing reports	Customers, Specialists	Photo and video materials of the inspection, diagnostic results, report text. The subject of the filming is the seller's vehicle, not the Customer	Paragraph 15 of Art. 6 of Law No. 99-Z	Kept after the Customer's account is deleted: the report is the result of the Specialist's work and forms the Specialist's portfolio. The link to the Customer ends when the account is anonymized
Publication of reviews	Customers, Specialists	Customer's name, rating, review text	Consent of the data subject (Art. 5 of Law No. 99-Z): the review is available to an indefinite circle of persons	Until consent is withdrawn
Review of objections to a report	Customers, Specialists	Text of the objections, attached materials, correspondence	Paragraph 15 of Art. 6 of Law No. 99-Z	3 years from the date of the decision
In-app notifications	Customers, Specialists	Device identifier, device type and app version	Paragraph 15 of Art. 6 of Law No. 99-Z	Until the app is deleted or notifications are turned off
Analysis of app usage and improving its operation	App users: Customers, Specialists, car selection specialists	Account identifier; random app installation identifier; device manufacturer and model, operating system and its version, app version and build, device language and time zone, screen size; actions in the app (screens opened, start and completion of an inspection, checklist steps completed, creating and revoking a report link and the number of its views, entering and leaving a company, the role of the user). Phone number, name, e-mail address, VIN, license plate number, photo and video materials, report text, IP address and location are not transmitted	Paragraph 15 of Art. 6 of Law No. 99-Z; the user can switch collection off at any time: Settings → Privacy → "Usage analytics"	12 months from the date of the event; when the account is deleted, deleted within 15 days
Diagnostics of app and server crashes and errors	App users: Customers, Specialists, car selection specialists	Account identifier; device model, operating system, app version and build; technical error details (the call stack and the log of actions in the app before the crash). Phone number, name, VIN, license plate number and report text are not transmitted	Paragraph 15 of Art. 6 of Law No. 99-Z	Up to 90 days
Publication of a specialist profile	Specialists	Name, city, "About me", logo, services and countries of car import, prices, portfolio built from inspection reports	Consent of the data subject (Art. 5 of Law No. 99-Z): the profile is available to an indefinite circle of persons	Name, city, "About me", logo, prices and portfolio: until the account is deleted. After the account is deleted, the services and countries of car import remain anonymized on the hidden profile and are not shown anywhere
Publication of cars in a specialist's profile	Specialists	Make, model, year, mileage and other characteristics of the car, price, description, photos; VIN is visible in the profile only if the profile owner chose so	Consent of the data subject (Art. 5 of Law No. 99-Z): the car is available to an indefinite circle of persons	VIN, description and photos: until the account is deleted. After the account is deleted, the remaining car data (make, model, year, mileage and other characteristics, price and where it is located) remains anonymized: the car is removed from the profile and is not shown anywhere
Clients' requests and specialists' responses	Clients, Specialists	Request: service, make, model and generation of the car, its parameters, budget, city. Response: price, country of car import, the specialist's comment	Paragraph 15 of Art. 6 of Law No. 99-Z	Make, model, generation and city of the request and the response comment: until the account is deleted. After the client's account is deleted, the request remains without texts for every specialist who responded to it; after the specialist's account is deleted, the client keeps only the chosen response, without the comment
Chats and orders with specialists	Clients, Specialists	Chat correspondence; order terms (service, price, description, wishes, city and deadline); order stages and stage acts (photos and notes on the car); order documents (contracts, invoices, customs clearance papers and other files attached by the specialist), including those containing the client's data	Paragraph 15 of Art. 6 of Law No. 99-Z	Description, wishes, city and deadline of the order, and in the team's internal orders also the car entered by the profile owner: until the account is deleted. Order documents are kept until the specialist removes them and are deleted together with the client's account, and in the team's internal orders together with the account of the profile owner. The correspondence, the order and the stage acts remain with the other party after the account is deleted, with "Account deleted" in place of the name
Reviews of orders	Clients, Specialists	Name of the review's author, rating, review text; the specialist's reply to the review	Consent of the data subject (Art. 5 of Law No. 99-Z): the review and the reply are available to an indefinite circle of persons	After the author's account is deleted, the review remains without the author's name. After the specialist's account is deleted, the reviews about the specialist and the specialist's replies remain on the hidden profile
Complaints and blocks	Clients, Specialists	Complaint: what it is filed about (chat, profile, car, review, request or response), reason, the complainant's note, a snapshot of the content complained about. Block: who blocked whom	Paragraph 15 of Art. 6 of Law No. 99-Z	Blocks and notes in filed complaints: until the account is deleted. The complaint and the snapshot of the content remain with the moderator as a record of the moderator's decision
Analysis of marketplace operation	Clients, Specialists	Account identifier; random app installation identifier; identifiers of the chat, order, request, profile, car and report; actions on the marketplace (viewing the catalog, profiles and cars, filters and search in the catalog (without the search text), starting a chat, taking and confirming an order, changing a stage, sending a report to a chat, a review and its rating, a request, a response and choosing a response, attaching a report to a car and removing the "Verified" badge). Phone number, name, city, VIN, make and model of the car, and texts of messages, requests and reviews are not transmitted	Paragraph 15 of Art. 6 of Law No. 99-Z; the user can switch collection off at any time: Settings → Privacy → "Usage analytics"	12 months from the date of the event; when the account is deleted, deleted within 15 days
Favorites	Clients, Specialists	Account identifier, type (car or specialist), identifier of the saved car or profile, time of saving	Paragraph 15 of Art. 6 of Law No. 99-Z	Until removed from favorites or until the account is deleted

2.3

The Operator does not process special categories of personal data within the meaning of Art. 1 of Law No. 99-Z, including biometric data. The facial image and the identity document are collected and matched during the Specialist's identity verification by the authorized person (section 3) and are not transferred to the Operator.

2.4

When the stated periods expire, the data is deleted or anonymized. Data that forms part of accounting documents is kept for the periods established by the legislation on accounting and taxation; the legal ground for processing it in that period is paragraph 20 of Art. 6 of Law No. 99-Z.

2.5

Statistics collection is switched off in the app: Settings → Privacy → "Usage analytics". Switching it off takes effect immediately; data collected earlier is deleted together with the account or on application (section 5).

2.6

A view of a report through a public link is recorded as an event of the link's author: the fact of the view and its sequence number. No cookies, identifiers or IP address of the page visitor are collected: the page loads no third-party scripts.

2.7

On the first visit to inspecto.by a cookie banner is shown. The visitor's choice is saved in the browser's local storage. If the visitor clicks "Accept", the site, on the basis of their consent (Art. 5 of Law No. 99-Z), transmits to PostHog Inc. information about the use of the site in order to improve its operation: a random browser identifier, the pages opened and actions on the site, information about the browser and device (type, operating system, screen size), the referring page, the approximate location determined by PostHog from the IP address, and, after sign-in, the account identifier. Phone number, name, VIN, and texts of messages, requests and reviews are not transmitted. The retention period is 12 months from the date of the event. If the visitor clicks "Decline" or makes no choice, nothing is transmitted; the choice can be changed by clearing the site data in the browser. Technical information about site errors, without personal data, is transmitted to Functional Software, Inc. (Sentry) for diagnostics and is stored in the Sentry EU cloud for up to 90 days.

3 Authorized persons

3.1

The Operator entrusts the processing of personal data to the following persons on the basis of contracts concluded with them that contain the terms provided by Art. 7(1) of Law No. 99-Z:

Person	Purpose of engagement	Data transferred
ЗАО «МТБанк» (MTBank), Republic of Belarus	Accepting payments and refunds (acquiring bank)	Name, phone number, e-mail address, amount and number of the order
ООО «ВЕБ ПЭЙ» (WebPay), Republic of Belarus	Payment processing (WebPay payment service)	Name, phone number, e-mail address, amount and number of the order
ООО «ВЕБ ПЭЙ» (IDCheck service), Republic of Belarus	Identity verification of the Specialist	Specialist's first name, last name, date of birth
ООО «Рокет Смс» (Rocket SMS), Republic of Belarus	Delivery of messages with the confirmation code	Mobile phone number, message text
ООО «Надежные программы» (hoster.by), Republic of Belarus	Hosting of the inspecto.by website	Data that the visitor enters on the site
Hosting provider Fornex, servers in the Federal Republic of Germany	Hosting of the app servers	The data listed in section 2 that is processed by the app
Cloudflare, Inc., USA	File storage (R2 storage)	Photo and video materials of inspections, profile photos, backups of the app database
PostHog Inc., USA	Usage statistics of the app and the site	Account and installation identifiers, device and app version information, actions in the app; on the site, a random browser identifier, pages opened and actions on the site, browser and device information (type, operating system, screen size), referring page, approximate location determined by PostHog from the IP address
Functional Software, Inc. (Sentry), USA (data is hosted in the Sentry EU cloud, Federal Republic of Germany)	Diagnostics of app and site crashes and errors	Account identifier, device and app version information, technical error details; on the site, only technical error details
OneSignal, Inc., USA	Delivery of push notifications	Account identifier, push subscription identifier, device type and app version, notification text

3.2

Authorized persons process data only for the stated purposes and may not engage other persons without the Operator's consent. The Operator is responsible to the data subject (Art. 7(3) of Law No. 99-Z).

4 Cross-border transfer

4.1

The servers hosting the app are located in the Federal Republic of Germany. Hosting data on them is a cross-border transfer within the meaning of Art. 1 of Law No. 99-Z.

4.2

Germany is included in the list of foreign states in whose territory an adequate level of protection of the rights of personal data subjects is ensured, established by Order of the National Center for Personal Data Protection of 15.11.2021 No. 14 (as amended by the Order of 26.12.2022 No. 114). The transfer is made on general grounds and does not require separate permission.

4.3

Personal data is also transferred to the United States of America, to the authorized persons named in clause 3.1 (Cloudflare, Inc., PostHog Inc., OneSignal, Inc., Functional Software, Inc. (Sentry)), in the scope stated there. App and site usage statistics are hosted in the USA; crash diagnostics data is hosted in the Sentry EU cloud in the Federal Republic of Germany. Personal data is not transferred to any other foreign states. If the authorized persons change, this section will be supplemented before such a transfer begins.

5 Rights of the personal data subject

5.1

The personal data subject has the right to:

Right	Provision	Operator's period for fulfillment
Withdraw consent to processing	Art. 10 of Law No. 99-Z	15 days: stop processing, delete the data and notify the data subject. If deletion is technically impossible, block the data within the same period
Receive information about the processing of their data	Art. 11 of Law No. 99-Z	5 business days, free of charge
Demand changes to incomplete, outdated or inaccurate data	Art. 11(4) of Law No. 99-Z	15 days
Receive information about the disclosure of data to third parties	Art. 12 of Law No. 99-Z	15 days, free of charge once per calendar year
Demand that processing stop and the data be deleted	Art. 13 of Law No. 99-Z	15 days, free of charge; in case of refusal, notification of the reasons within the same period
Appeal the Operator's actions	Art. 15 of Law No. 99-Z	To the National Center for Personal Data Protection; the center's decision, in court

5.2

The application is submitted in writing or as an electronic document and must contain the information provided by Art. 14(2) of Law No. 99-Z: last name, first name, patronymic; place of residence; date of birth; the identification number or the number of the identity document, if this information was stated when consent was given; a statement of the substance of the demands; a personal signature or an electronic digital signature.

5.3

The reply is sent in the form corresponding to the form in which the application was submitted, unless the application states otherwise.

5.4

Withdrawing consent and deleting the account are available directly in the app, in the settings section, without the formalities of clause 5.2. The Operator provides this option voluntarily, and it does not cancel the right to submit an application under Art. 14 of Law No. 99-Z.

5.5

After the account is deleted, the data listed in section 2 is deleted or anonymized within 15 days. Data that forms part of accounting documents is kept for the periods established by the legislation on accounting and taxation. The composition of the data kept and the ground for processing it are communicated to the data subject in the app before deletion is confirmed; a message cannot be sent after deletion, since the phone number and e-mail address are erased by the same operation.

5.6

Inquiries about the processing of personal data: [email protected].

6 Protection measures

6.1

The Operator takes the measures provided by Art. 17(3) of Law No. 99-Z: issues this Policy, establishes the procedure for access to personal data, applies technical protection measures, and familiarizes persons who directly process data with the legislation and this Policy.

6.2

The technical measures applied include:

transmitting data between the app and the servers only over a secure connection
storing passwords and confirmation codes as irreversible hash values
access to photo and video materials of inspections only through time-limited links
role-based separation of access to data
excluding personal data from the app logs

6.3

The Operator notifies the National Center for Personal Data Protection of breaches of personal data protection systems without delay, and no later than three business days from the moment the breach became known (the eighth paragraph of Art. 16(1) of Law No. 99-Z).

7 Final provisions

7.1

The Operator may amend the Policy. The new version is published on this page with the date. Data subjects are notified through the app of changes that affect the purposes of processing or the authorized persons.

7.2

Matters not regulated by the Policy are resolved in accordance with the Law of the Republic of Belarus of 07.05.2021 No. 99-Z "On Personal Data Protection" and other acts of the legislation of the Republic of Belarus.

1 What the marketplace is

1.1

These rules apply to everyone who uses the specialist marketplace in the Inspecto app: clients, and specialists in car selection and car import.

1.2

The marketplace is a catalog of specialists and chats with them. It is not an order for Inspecto services under the offer: the client agrees on car selection or car import directly with the specialist.

1.3

Inspecto is not a party to the deal between the client and the specialist. They determine the service, price and deadlines themselves.

1.4

There are no payments in the app. The client pays the specialist directly for the service, as they have agreed.

2 "Verified" badge

2.1

The "Verified" badge on a specialist means that the Inspecto team has checked their documents.

2.2

The badge is not a guarantee of the quality of the specialist's services.

2.3

The Inspecto team may remove the badge, including for a breach of these rules (section 10).

3 Cars and the "Verified" badge

3.1

A specialist with the "Car import to order" service may list a car in the profile: photos, price and where it is now.

3.2

The "Verified" badge on a car means that there is an Inspecto inspection report for it as of the stated date. The condition of the car after that date is not guaranteed.

3.3

The badge does not expire: the inspection date stays next to it.

4 "Turnkey ≈" calculation

4.1

The "turnkey ≈" amount on a car from abroad is an approximate calculation: ≈, not an offer.

4.2

Customs payments in the calculation use the 2026 rates and the rates of the National Bank of the Republic of Belarus. The final amount is determined by customs when the car is cleared.

4.3

The cost of the service and delivery in the calculation is as stated by the specialist.

5 Requests and responses

5.1

A client can post a request: the service ("Car selection" or "Car import to order"), the car, the budget and the city.

5.2

The request is visible to specialists whose profile includes this service. Each of them can respond once, with the price from their profile and a comment.

5.3

The client chooses one response and continues the conversation with the specialist in the chat. The other specialists are notified that the client chose someone else.

5.4

A request stays open for a limited time. The client can close it earlier.

6 Chat and orders

6.1

You can message a specialist from their profile or from a car page. Messaging requires signing in with a phone number.

6.2

In the chat the specialist can create an order: the service, price and terms. The client accepts or declines the order.

6.3

An accepted order goes through stages, and the specialist marks each stage in the chat. When the work is done, the specialist marks the order as completed, and the client confirms completion or returns the order to work.

6.4

If the client has not responded, the order is closed without confirmation 30 days after the completion mark.

6.5

The price in the order is for information. The client and the specialist agree on payment directly (section 1).

7 Reviews

7.1

A client can leave a review after confirming that the order was completed.

7.2

A client leaves one review per specialist profile: a rating from 1 to 5 and, if they wish, text. The specialist can reply to the review.

7.3

Reviews are moderated: the Inspecto team hides reviews that violate these rules.

8 What may not be published

8.1

The marketplace has zero tolerance for prohibited content. In a profile, cars, requests, responses, reviews and chat you may not publish:

insults and threats;
deception: false information about yourself, a car or a service;
anything illegal: what is prohibited by the legislation of the Republic of Belarus;
spam and advertising unrelated to car selection and car import;
other people's personal data: phone numbers, addresses, documents and photos of other people without their consent.

8.2

Phone numbers, links and other contacts in the texts of a profile, cars, requests and responses are flagged for review by the Inspecto team.

9 Complaints and blocking

9.1

You can file a complaint in a chat, on a specialist profile, on a car, on a review, on a request and on a response.

9.2

You can block the other party in a chat. After a block, the parties cannot message each other.

9.3

Complaints are reviewed by the Inspecto team. A complaint is reviewed within 24 hours.

10 Measures

10.1

For a breach of these rules the Inspecto team may:

hide a publication: a car, request, response or review;
remove the "Verified" badge;
hide the specialist's profile from the catalog;
disable the account.

11 Contact and account deletion

11.1

Questions and requests: [email protected].

11.2

You can delete your account in the app or by e-mail to the same address. What is deleted and what is kept is described on the "Account deletion" page.